Services · Toronto

Home Watch for Zebrano Members in Toronto

Home Watch is one of the benefits of membership: checks while you are away, by a team that already knows your house and its trades.

A benefit of membership

Home Watch is one of the benefits of membership. Because your Home Manager already knows the house, its systems and its trades, a check is more than a walk-through. We know what normal looks like, what to test, and who to call if something is not right.

We offer Home Watch to members only; we don't take on house checks as a stand-alone service. If you are looking for a one-off house sitter, we are not the right fit. If you would like a team that looks after the whole house year round, including while you are away, read on.

What a Home Watch visit covers

  • Scheduled visits while you are away, at the interval that suits your plan
  • Extra checks after storms, power outages or deep freezes
  • Heat on and holding temperature, particularly in winter
  • Signs of water: leaks, damp ceilings, stains and standing water
  • Sump pump and basement checks
  • Alarms and detectors showing normal
  • Mail and deliveries brought in
  • Lighting and window coverings adjusted for an added level of security
  • Flushing toilets and running taps so traps and lines stay in good condition
  • Seasonal readiness before you return: heat or cooling up to temperature, fresh air, fridge and pantry in order

After every visit

You receive photographs and notes from each visit, so you know the house is as you left it. If something is found, your Home Manager sends the right licensed trade: a plumber for a leak, an HVAC technician for a heating fault, or a restoration crew if water has spread, through our water damage and flooding service.

Why it works better inside a membership

A stranger walking through a large house sees rooms. Your Home Manager sees systems: the boiler that needed attention before winter, the sump pump that was tested last spring, the pipe that runs in an exterior wall. Home Watch sits alongside the rest of your preventative maintenance, so what is found while you are away goes into the same record as everything else in the house.

Many of our members travel for weeks at a time, split the year between homes, or spend winters away. In Toronto, a frozen pipe or a failed furnace in January can do serious damage in a few days, and frequent checks are a reasonable precaution.

What it costs

Home Watch is part of a Zebrano membership. Members buy a minimum of 60 hours of Home Manager time at $121 an hour, with no monthly fees, and unused hours never expire. Visits use your Home Manager hours, and any trade work found is billed through Zebrano as it is done. To learn how membership works, see our membership page.

Common questions

What does a home watch visit include?

A walk through the house while you are away: checking for leaks, heat and power, signs of pests or damage, and mail and deliveries, and adjusting lights and window coverings. You get photos and notes after each visit, and the right trade is sent if something is found.

How often should someone check my house while I am away?

At least once a week for longer absences, and more often in winter, when a heating failure or frozen pipe can do serious damage in a day or two. Many insurance policies set rules for homes left empty, especially in winter, so check yours.

Do home watch visits check for frozen pipes in winter?

Yes. Each visit confirms the heat is running and the house is at temperature, and checks for leaks at fixtures, the water heater and the sump. Leak sensors with an automatic shut-off add protection between visits.

Can you get the house ready before we come home?

Yes. Your Home Manager can have the heating or cooling set, the lights on, and any repairs found while you were away already taken care of.

Can I book home watch on its own?

No. Home Watch is for members only, and visits use your Home Manager hours. Your Home Manager already knows the house, its systems and its trades, which is what makes the visits useful.

How much does Zebrano membership cost?

There are no monthly fees. Members buy a minimum of 60 hours of Home Manager time at $121 an hour, and unused hours never expire. Trade and maintenance work is billed through Zebrano as it is done, on the same invoice, because every home's needs are different.

What's included

  • Scheduled visits while you are away
  • Extra checks after storms and deep freezes
  • Checks of heat, water, sump and alarms
  • Mail and deliveries brought in
  • Lighting and window coverings adjusted for added security
  • Taps and toilets flushed on a regular basis
  • Seasonal readiness before you return
  • Photographs and notes after each visit, and trades sent if something is found

Why Zebrano

Home Watch is for members whose homes we already look after, so every check is done by a team that knows the house, its systems and its trades.

Neighbourhoods we serve

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